Transforming health infrastructure, one system at a time.

We believe building modern, locally tailored health infrastructure can be affordable, scalable and impactful.

CRISP Shared Services Announced as Implementation Center Awardee Under $255M National Public Health Data Modernization Program

To learn more about the National IC Program, visit: www.phinfrastructure.org

Building health technology for the greater good.

CRISP Shared Services is an innovative nonprofit sharing technology and expert strategy to empower localized healthcare ecosystems.

Our Approach

Co-creating innovative solutions with shared resources nationwide.

Sustainable

Modern infrastructure can be interoperable and efficient – which is why our approach focuses on optimizing existing technologies and cross-sector resources.

Collaborative

Solutions are impactful when developed by those that rely on them – which is why we co-create answers directly with the users of our tools.

Autonomous

Stakeholders know the unique needs of their communities - which is why we preserve the autonomy and individuality of our affiliates and partners.

Flexible

Improving the utility of data while reducing total costs is possible – which is why we leverage reusable technologies and share economic incentives.

Affiliate Benefits

Retain autonomy, increase impact.

We partner with organizations seeking modern and efficient solutions to enhance patient care, streamline care coordination and advance public health.

Designated Seat

Affiliate’s appoint representatives to our Governance Board to ensure an equitable governance structure.

Fair Investment

Pricing model is maintained by the Governance Board and designed to be proportionate to the size and complexity of the affiliate.

Competitive Pricing

Contracting at the organization-level increases negotiation power ensuring maintaining competitive revenue.

Custom Engineering

Special development and deployment of solutions and tools to fit your unique needs and population.

Shared Access

Affiliate access to custom-engineered solutions for cost-effective industry-leading features and functionality.

National Networks

Streamlined participation in eHealth Exchange’s national network and TEFCA, Office of the National Coordinator’s federally endorsed framework.

Want to know how we can support you?

Email us for more about our modernization and partnership options.

Solutions in action.

We’ve deployed dozens of impactful use-cases now available to all our affiliates.

Medicaid Redetermination Notification

healthEconnect and CRISP worked with CRISP Shared Services and state Medicaid for custom deployments of the Medicaid Redetermination Notification Project across Alaska and Maryland. The project delivers secure panel reports of Medicaid-matched patients who will face redetermination within the next 90 days directly to care teams removing data siloes and redundant administrative labor, enabling care teams to instead focus on supporting these patients.

Medication Management Tool

Connie, Connecticut’s health information exchange, worked with CRISP Shared Services for a custom deployment of an innovative medication management and data parsing tool utilizing framework developed by Connecticut’s Medication Reconciliation and Polypharmacy Work Group. CRISP Shared Services was able to standardize dosing and coding, moving the state and industry closer to medication reconciliation support.

Maternal Health Identification

Deployed first across Maryland, CRISP Shared Services’ Maternal Health Identification feature notifies a patient’s care team when a diagnosis code indicates pregnancy or a change in their status (complication, labor, delivery or post-partum). Utilizing ADT data allows for real time identification and alerting, using a set of ICD-10 codes provided by the CDC.

School Absenteeism Program

A unique data sharing partnership between CRISP DC, Washington D.C.’s designated health information exchange, DC Public Schools (DCPS) and Children’s National Hospital leverages existing CRISP Shared Services’ processes and technology to deliver monthly absentee data to providers through direct secure email for patients who’ve consented. This allows a child’s care team to provide intervention support to children that might be experiencing hardship.

States Supported

Unique Users per month

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Public Health Projects

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Population Health Reports

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Solutions

Affiliate Technology

Ensuring your communities have vital data.

Our technologies are modular and reusable so they can be rapidly configured to serve diverse healthcare stakeholders across your region.

Scalable Health Information Exchange Infrastructure

Master Patient Index: Ensure data accuracy with seamlessly complete and reconciled patient records.
FHIR/USCDI API Integration Layer: Utilize efficient data interoperability and advanced patient matching and parsing.
Data Lake: Master and link data sets from multiple sources for curated reporting efforts using cloud-based infrastructure.
Clinical Data Repository: Store and manage comprehensive clinical data for informed decision-making.

Localized Data Management & Analytics

Integration Engine: Modernized and standardized data exchange capabilities and compatibility.
Public Health Registry Infrastructure: Enhance public health efforts with centralized infrastructure and data.
Social Determinants of Health Integration Layer: Gain insight into social health needs for better population health initiatives and patient care.
Social Determinants of Health Basic Tools: Streamlined tools for assessing social needs and closing the loop on referrals to ensure needs are met effectively.

Patient & Provider-Centric Tools

Advanced Consent Management: Give patients advanced consent options and control over their data.
CRISP Event Notification Delivery (CEND): Provide critical and timely notifications to care providers for improved patient outcomes.
Care Team/Relationship Service: Increase collaboration and exchange among healthcare stakeholders and providers.
Portal and InContext App Integration: Ensure flexible and dependable access to vital patient information through portal access and seamless EHR integration.

Affiliate Services

Expanding impact with expert strategy.

Our industry-leading experts partner with you to build locally tailored strategies that deliver value to your communities while navigating intricate regulatory environments.

Collaborative Strategic Planning and Leadership

Roadmaps: Strategic development and increased network participation.
Infrastructure Support: Technical foundation expansion and optimization.
Public Health Development: Unique use cases that address community needs leveraging stakeholder relationships.
Integration Engineering: Design and implement utility solutions that support the needs of your community.

Compliance and Revenue Streamlining

MES and CMS Certification: Leverage compliance with Medicaid Enterprise Systems (MES) for Centers for Medicaid and Medicare Services (CMS) Certification.
Reuse Funding Strategies: Build sustainable budgets through supported negotiations and reuse of technologies.
Privacy and Security Strategy: Ensure compliance of industry standards to safeguard data and navigate policy landscape.
24/7 Support Desk: Reliable support for troubleshooting and immediate operational assistance.

Interoperability á la carte

Helping you go the last mile.

We offer a suite of vendor-agnostic a la carte services that can help you achieve critical connection and transform to a health utility.

Some of our ad hoc interoperability partnerships include:

National Network Connectivity
Custom Population Health Analytics
HIE Finance Services
State PDMP Integration
Tailored Public Health Registry Solutions
Medicaid Claims Data at Point of Care
Medicaid Interoperability Compliance
Patient Access API
Image Exchange
State-specific Sensitive Data Parsing

Company

Building infrastructure for data-driven decisions.

CRISP Shared Services is a 501c3 that partners with healthcare data exchange entities, government agencies and community-based organizations to provide health information utility solutions.

Join our team! View our open positions.

Leadership

A seat at the table.

Our Shared Governance Board is made up of designated representatives from each member organization.

Board of Directors

Executive Leadership

Tressa Springmann

LifeBridge, Board Chair (Maryland)

Tressa Springmann is Chief Information Officer (CIO) for LifeBridge Health. LifeBridge Health, which includes Sinai Hospital of Baltimore, Northwest Hospital, Levindale Hebrew Geriatric Center and Hospital, Grace Medical Center, and Courtland Gardens Nursing & Rehabilitation Center, is one of the largest, most comprehensive providers of health services in northwest Baltimore. Ms. Springmann is responsible for ensuring that the information systems and services used support the organization’s mission and strategy by providing the necessary tools for patient care providers to deliver the best care for patients at the bedside, in the office and in the community. Previously, Ms. Springmann was the CIO at Greater Baltimore Medical Center. Ms. Springmann earned her master’s degree in business from Johns Hopkins University in Baltimore, Maryland, and a bachelor’s in biology from St. Mary’s College of Maryland in St. Mary’s City, Maryland.

Doug Hall

Johns Hopkins Medicine (Maryland)

Doug Hall is Senior Director for Planning Analytics and Business Intelligence for the Johns Hopkins Health System. In this role, he coordinates and leads strategic marketing, analytics, and strategic business intelligence activities across the system, and identifies and champions opportunities to grow and optimize clinical volumes. Johns Hopkins Medicine includes six academic and community hospitals, four suburban health care and surgery centers, more than 30 primary health care outpatient sites, as well as programs for national and international patient activities. Mr. Hall also serves as Chairman of the Board for Humanim, a non-profit which focuses on creating economic opportunity and providing support services for individuals living within the Baltimore/Washington Region.

Mr. Hall is a resident of Ellicott City, Maryland, and earned his Bachelor’s degree in International Studies and Economics from Johns Hopkins University and his Master’s degree in Health Administration from Ohio State University.

Jim Fawcett

Highmark Health (West Virginia)

James L. Fawcett is president of Highmark Blue Cross Blue Shield West Virginia, which serves approximately 300,000 members through the company’s health care benefits business as well as a comparable number of additional members through the national BlueCard® program. Based in Parkersburg, Mr. Fawcett is responsible for all West Virginia market functions.

Mr. Fawcett has been with Highmark for more than 30 years. Prior to becoming president, Mr. Fawcett served in a number of leadership roles where he was responsible for the Medicaid markets in Highmark’s Delaware and West Virginia health markets, sales and client management for Highmark’s Pennsylvania individual and group health markets, and provider contracting and network management for Highmark’s core markets in Pennsylvania, Delaware and West Virginia.

Colt Courtright

Premera Blue Cross (Alaska)

Colt Courtright leads Corporate Data & Analytics at Premera Blue Cross, where he is responsible for strategies that impact its 2.7 million members, 38,000 physician network, and self-insured employers such as Amazon, Microsoft, Starbucks, Expedia, Weyerhaeuser and other household name companies. Colt has direct responsibility for clinical data exchange, data warehouse, data lake, data science, and business intelligence production environments, along with data governance, analytic and reporting teams.

Colt brings over 25 years’ experience performing new product innovation, supporting strategic partnerships, and overseeing advanced analytics and data management solutions. This has included initial product deployments for companies such as Landmark, MOBE, Quartet, Vim/BookMD, Collective Medical Technologies, and Cardinal Analytics. Colt is currently a member of Gartner’s national Data & Analytics Advisory Board, member of the Health Evolution Forum on AI and Data Powered Innovation, Scientific Advisor to Prealize, Advisor to Opala, , and sits on the Board of Directors of the Alaska State Healthcare Information Exchange (healtheconnect Alaska

Debbie Condrey

Sequoia Project (Virginia)

Debbie Condrey brings over 34 years of information technology expertise, primarily cultivated in Virginia state government. Having started as the Director of Information Technology for the Virginia Department of Transportation, she later assumed the role of Director of Customer Relationship Management for the Virginia Information Technologies Agency, overseeing the consolidation of IT services across the state. In her impactful 12-year tenure as the Chief Information Officer for the Virginia Department of Health, Debbie spearheaded the implementation of critical health information tools such as the All Payer Claims Database, ConnectVirginia HIE (Health Information Exchange), and the Emergency Department Care Coordination Program, fostering interoperability among 122 hospitals and payers in Virginia.

Retiring from state government in June 2019, Debbie transitioned to The Sequoia Project, Inc, where she serves as the Chief Information Officer and Chief Information Security Officer. The Sequoia Project focuses on advancing health information technology interoperability for public benefit, aligning seamlessly with Debbie’s commitment to public service and enhancing patient outcomes through health information technology services. In recognition of her contributions, Debbie was also promoted to the position of Chief Operations Officer in 2021. In this capacity, she oversees all IT projects, collaborates with entities like eHealth Exchange and Carequality, and serves as the primary liaison for public health-related programs and workgroups, including the Emergency Preparedness Information Workgroup. Additionally, Debbie actively participates on the boards of the eHealth Exchange and ConnectVirginia HIE/Virginia Health Information, further solidifying her commitment to advancing health IT initiatives.

Edward Grogan

Johns Hopkins Medicine, North Capital Region

Ed Grogan is the executive director of information technology for the National Capital Region of Johns Hopkins Medicine with oversight of information technology, telecommunications, and clinical engineering. Ed is a fellow of the American College of Healthcare Executives (FACHE), a certified health care CIO (CHCIO), a certified professional in health care information and management systems (CPHIMS), and a certified clinical engineer (CCE). Ed serves as the co-chair of the DC Hospital Association Information Technology and Analytics Committee. He recently represented Johns Hopkins Medicine on the board of directors of the Maryland chapter of the Healthcare Information and Management Systems Society (HIMSS), where he served as the health IT public policy advocacy committee chair and led the annual Health IT Day in Maryland, as recognized by the governor. Ed is a Phi Beta Kappa graduate of Duke University where he earned his bachelor of science in engineering degree with majors in biomedical engineering and in public policy studies (health policy). He earned his master of science degree in information systems technology from the George Washington University School of Business.

Allen Hsiao, MD

Connie Representative (Connecticut)

Allen Hsiao MD, FAAP, FAMIA, is Professor of Pediatrics and of Emergency Medicine at the Yale School of Medicine and serves as the Chief Health Information Officer (CHIO) for the Yale School of Medicine and Yale New Haven Health System. As the CHIO, Dr. Hsiao leads the medical informatics and data and analytics teams for the School and System, including an experienced group of physician informaticians and the Joint Data and Analytics Team.

He received his BA in Biomedical Ethics and MD from Brown University, then completed residency training in Pediatrics at Yale before completing fellowships and board certifications in Pediatric Emergency Medicine and Medical Informatics, and has served on numerous medical informatics-related committees for the Hospital and University, as well as nationally for groups such as the American Academy of Pediatrics, Health Information Management Systems Society, and the National Association of Children’s Hospitals and Related Institutions.

Craig Behm

President & Chief Executive Officer

As President and CEO, Craig is the lead executive responsible for developing and executing the strategic plan as well as ensuring strong financial controls and high-quality services. His focus is on driving interoperability and innovation by expanding Health Data Utilities through CRISP and member Health Information Exchanges across the country. He manages the senior team with an emphasis on fostering collaboration while advocating for the mission, vision, and values of both CRISP and CRISP Shared Services.

Craig is also an instructor at the University of Maryland Baltimore County Master’s program in Health Information Technology. Prior to supporting health IT efforts, Craig led the start-up and operations of three physician-led, Advance Payment Medicare Shared Savings Program Accountable Care Organizations. He has a Master of Business Administration from Loyola University.

Brandon Neiswender

Vice President & Chief Strategy Officer

In addition to his role as Chief Strategy Officer, Brandon serves as the organization’s Privacy and Security Officer. He has been with CRISP since 2014, first joining as the Chief Operating Officer. Before joining CRISP, Brandon was the Sr. Director of Health Information Exchange and Population Health for St. Luke’s University Hospital Network, where he was responsible for the strategy, implementation, and management of all aspects of the “Community-Wide Health Information Exchange”.

Prior to joining St. Luke’s, Brandon served as the Sr. Director for Healthcare Information Technology at Erickson Retirement Communities where he was responsible for the operations and management of a $15 million healthcare technology infrastructure which included ambulatory EMR, Practice Management, and Financial systems. Brandon holds a B.S. in Information Technology from the University of Phoenix and an MBA from Loyola University Maryland. He is currently an MPH candidate at Loyola University Chicago.

Ryan Bramble

Vice President & Chief Operations Officer

Ryan Bramble is Vice President & Chief Operating Officer for CRISP Shared Services. He is the longest serving team member, having joined CRISP in 2008 as part of the initial HIE planning project. Throughout the years, Ryan has served as a Business Analyst, Project Manager, the Director of Integrations, and the Executive Director of CRISP DC before assuming the COO role. As COO, Ryan is responsible for technology products and infrastructure, security, and other operations supporting CRISP Shared Services affiliates. Ryan is a Lean Six Sigma Green Belt, has a Bachelor of Arts from Loyola University Maryland and a Master of Science from the University of Maryland, Baltimore County.

Nichole Sweeney

Vice President, General Counsel & Chief Privacy Officer

Nichole Sweeney, J.D., is General Counsel and Chief Privacy Officer for CRISP Shared Services. In this role, she advises the CEO, senior leaders, and the Board of Directors on all legal priorities pertaining to the organization, including those related to privacy, HIPAA and data use matters, strategic initiatives and their implementation, negotiation and management of partner agreements, and core operational issues and optimization. Additionally, Nichole leverages her rich experience in public policy to strategically inform advocacy efforts for interoperability matters at the local, regional, and national level.

For more than a decade prior to joining CRISP Shared Services, Nichole held progressive leadership roles at MITRE, a non-profit operator of federally funded research and development centers. Throughout her tenure, she has had the unique opportunity to work hand-in-hand with agencies across the U.S. Department of Health and Human Services umbrella to strategically plan and develop their regulatory implementation of major healthcare legislation. She also partnered with the Office of the National Coordinator for Health Information Technology and the Centers for Medicare & Medicaid Services in drafting and implementing their interoperability regulations. Nichole is a graduate of Georgetown University Law Center.

Stacey Benicewicz

Vice President & Chief Financial Officer

Stacey is responsible for all of the company’s financial functions including accounting, audit, and corporate finance. Prior to joining CRISP, Stacey was a Senior Accountant at Johns Hopkins Health System, where she was primarily responsible for preparing and reviewing the accounting records and financial reporting for CRISP and Sibley Memorial Hospital.

Stacey worked for PricewaterhouseCoopers in the audit practice for five years, where she was responsible for designing and executing a variety of audit programs, including those for public and not-for-profit financial statement audits, and regulatory reporting for OMB Circular A-133 and the HSCRC. Stacey earned a B.S. in Financial Accounting from Elon University and is a licensed Certified Public Accountant in the State of Maryland.

Marc Rabner

Vice President & Chief Medical Officer

Marc Rabner, MD, MPH is a pediatrician and preventive medicine physician and serves as the Chief Medical Officer at CRISP Shared Services (CSS). Dr. Rabner strives to expand the positive impact interoperability has on patient outcomes and its ability to address complex issues across the entire spectrum of health care – including clinical, community, and public health. He also helps ensure CSS’s tools provide immense value to users and positively impact patients’ lives.

Dr. Rabner is a practicing pediatrician at Children’s National Hospital where he cares for hospitalized children. He completed his general pediatrics training at the Children’s Hospital of Philadelphia and his residency in General Preventive Medicine and Public Health at the Johns Hopkins Bloomberg School of Public Health where he also received a Master of Public Health. He obtained a Doctor of Medicine from the University of Pennsylvania School of Medicine and completed his Bachelor of Science at Emory University.

Mike Banfield

Senior Director & Chief Technology Officer

Mike Banfield is Senior Director of Shared Services and is responsible for implementing and operating all aspects of the CRISP Shared Services IT infrastructure that supports multiple HIEs and related activities in several states. Mike joined the CRISP team in 2015 as a project manager focused on PDMP and public health initiatives.

Mike was tasked with the experiment of starting an in-house development team in early 2017, and that team has since been responsible for much of the architecture CSS affiliates use today. Between 2018-2021, Mike led the engineering and development team as Director of Innovation, and later managed and executed IT priorities for CSS affiliates and other special projects as Director of Regional Initiatives before assuming his current role. Prior to joining CRISP, Mike served as a Peace Corps Volunteer in Tutume, Botswana from 2013-2015. Mike obtained an MPH in Zoonotic/Infectious Disease from Kansas State University, is a certified scrum master, and is currently pursuing a MBA at Johns Hopkins Carey Business School.

Bezawit Sumner

Chief Information Security Officer & Senior Director, Security and Compliance

Bezawit Sumner is the Chief Information Security Officer and Senior Director, Security and Compliance for CRISP Shared Services. Bezawit leads the cybersecurity, information security, and compliance programs and all supporting activities for the enterprise and connected affiliates.

Bezawit is an experienced compliance and security professional with a demonstrated history of successfully collaborating within the healthcare IT sector. She has led organization-wide programs in accordance with federal and state regulations and other compliance requirements, information security frameworks (HITRUST, SOC-2, EHNAC), internal design control, audits, and risk-based vendor management, with an underlying passion to continually operationalize information security and compliance. Bezawit earned her bachelor of science and master of science degrees from Jackson State University.

Rhonda Moody

Senior Director of Data Insights

Rhonda Moody is the Senior Director of Data Insights and responsible for leading teams focused on data engineering, CRISP Reporting Services (CRS), analytics, and data quality initiatives across multiple HIEs supported by CRISP Shared Services. She joined the CRISP team in January 2018, working on supporting the Maryland Prescription Drug Monitoring Program and public health projects. Her role expanded within the organization to oversee the Insights team, which supports large-scale data projects which provide valuable and actionable data to CSS stakeholders within the health data utility model.

Before CRISP, she worked as an IT systems analyst and project manager for a large retail company. Rhonda holds a B.S. in Computer Science and a B.A. in Mathematics from Taylor University.

News & Resources

Industry insights

How CRISP Shared Services Is Approaching Public Health Data Modernization

CRISP Shared Services Marks Milestone Year of Progress with Innovations in Public Health Modernization and Interoperability Services

Landmark Agreement Signed by Governor Albert Bryan Jr. to Share Data and Transform Care Coordination and Care Delivery for US Virgin Islanders

Harvard Public Health Magazine: Weaving data into the fabric of public health

ASTHO Public Review Morning 758: CSS Supports New IC Program, Directors of Public Health Preparedness Meeting

04/28/2025

Dr. Sheena Patel, executive director for public health modernization at CRISP Shared Services, discusses the role CRISP Shared Services will…